Refund policy

Return Policy

At Taj Perfumes, we do not offer refunds or exchanges for change of mind purchases. We encourage all customers to carefully review their orders before confirming, as we provide detailed product descriptions to support informed decisions.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of receiving your order. We will assess the issue and work with you to resolve it, which may include a replacement or refund depending on the circumstances.

Return Instructions

To report a damaged or incorrect item, please email our customer support at farok.alrahmani@gmail.com or submit a message on the contact page with the following:

- Your order number

- A description of the issue

- Clear photos of the damaged or incorrect item

If a return is required, instructions will be provided. Please allow 7-10 business days for processing.

Shipping Cost

Return shipping is the responsibility of the customer, except in the case of damaged or defective products, where we will cover the return shipping costs.

Return Address 

If a return is required, items must be sent to the following address:

164 The Boulevarde street, Fairfield Heights, 2165, NSW, Australia